How can I track an SMS after sending it?
How can I track an SMS after sending it?
Use the Message Status endpoint.This endpoint returns the latest delivery status and message metadata.
How can I receive delivery updates automatically?
How can I receive delivery updates automatically?
Configure a callback URL when sending a message or campaign.Zeckta will deliver real-time webhook events as message statuses change.Supported events include:
- MESSAGE_SUBMITTED
- MESSAGE_SENT
- MESSAGE_DELIVERED
- MESSAGE_FAILED
- MESSAGE_UNDELIVERABLE
- MESSAGE_EXPIRED
- MESSAGE_REJECTED
What is the difference between polling and webhooks?
What is the difference between polling and webhooks?
Polling requires your application to repeatedly query the Message Status API.Webhooks push delivery updates directly to your application as events occur.For production workloads, webhooks are generally recommended.
How can I retrieve a campaign report?
How can I retrieve a campaign report?
Use the Campaign Report endpoint.Campaign reports provide delivery statistics and message-level results.
What information is available in a campaign report?
What information is available in a campaign report?
Campaign reports include:
- Campaign details
- Recipient count
- Message statistics
- Delivery totals
- Failed message counts
- Paginated message results
What delivery metrics are available?
What delivery metrics are available?
Campaign reports may include:
- Queued
- Sending
- Sent
- Delivered
- Failed
Can I see individual message results within a campaign?
Can I see individual message results within a campaign?
Yes.Campaign reports include paginated message results that allow you to inspect individual recipients and message identifiers.
How long does it take for delivery reports to appear?
How long does it take for delivery reports to appear?
Delivery reporting depends on downstream carrier processing.Messages may transition through several statuses before reaching a final state.Examples:
- QUEUED
- PROCESSING
- SUBMITTED
- SENT
- DELIVERED
What are final delivery states?
What are final delivery states?
A message reaches a final state when no further status changes are expected.Examples include:
- DELIVERED
- FAILED
- UNDELIVERABLE
- EXPIRED
- REJECTED
Can I track OTP delivery?
Can I track OTP delivery?
OTP requests return a session identifier that can be used during verification.OTP workflows focus on verification status rather than delivery reporting.
Why is a message still marked as QUEUED?
Why is a message still marked as QUEUED?
A queued status indicates the message has been accepted and is waiting for processing.This is typically temporary before progressing to:
- PROCESSING
- SUBMITTED
- SENT
Can campaign statistics change over time?
Can campaign statistics change over time?
Yes.As delivery receipts arrive from carrier networks, campaign statistics may continue to update until all messages reach a final state.
Can another workspace view my reports?
Can another workspace view my reports?
No.Reports, messages, campaigns, sender names, and OTP sessions are isolated by workspace.Cross-workspace access is not permitted.